Privacy Policy for AesthetIQ Lab

Thank you for using AesthetIQ Lab (the “App”). Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App or our services, you agree to the practices described here.

1. Information We Collect

We may collect the following categories of information:

• Account Information: name, email address, profile details, and authentication identifiers.
• Contact Information: email address, phone number (if provided), and communication preferences.
• Usage Data: app interactions, device information, operating system, IP address, language, time zone, crash logs, and performance data.
• Content You Provide: messages, media uploads, and other information you submit through the App.
• Location Data: approximate or precise location if you grant permission in your device settings.
• Notifications Tokens: push notification tokens to deliver alerts and updates.
• Payment & Subscription Data: limited transaction metadata from Apple App Store or Google Play Billing (we do not store full payment card numbers).

2. How We Use Information

We use your information to:

• Provide, maintain, and improve the App and related services.
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Personalize features and content, including notifications.
• Process subscriptions, purchases, and manage billing via Apple and Google.
• Communicate with you about updates, security alerts, and support.
• Comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing

Where required by applicable law (e.g., GDPR), we process personal data based on the following legal grounds: performance of a contract, legitimate interests, consent (for optional features like push notifications or location), and compliance with legal obligations.

4. Sharing and Disclosure

We may share information with:

• Service Providers: cloud hosting, analytics, crash reporting, messaging, and customer support providers who process data on our behalf under appropriate safeguards.
• Platform Providers: Apple and Google for app distribution, purchases, and device services.
• Legal and Safety: to comply with law, respond to legal requests, or protect the rights, property, or safety of AesthetIQ Lab, our users, or others.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, consistent with this Policy.

We do not sell your personal information.

5. Data Retention

We retain personal data only for as long as necessary to provide the App, fulfill the purposes described in this Policy, and meet legal, accounting, or reporting requirements. Retention periods vary by data type and use case.

6. Your Choices and Rights

• Access, Update, Delete: you may access, correct, or delete certain information via in-app settings or by contacting us.
• Permissions: you can control device permissions (e.g., location, camera, notifications) in your device settings.
• Marketing Communications: you may opt out of non-essential communications using the unsubscribe instructions in messages.
• GDPR/UK & EEA Users: you may have additional rights, including data portability and objection to processing.
• California Residents: you may have rights under the CCPA/CPRA, such as access and deletion.

7. Children’s Privacy

The App is not directed to children under the age of 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

8. Data Security

We implement technical and organizational measures to protect personal information, including encryption in transit and access controls. However, no system is completely secure; please use the App responsibly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We rely on appropriate safeguards where required by law for such transfers.

10. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the App or by other appropriate means. The “Effective date” at the top indicates when this Policy was last updated.

12. Contact Us

If you have questions or requests about this Privacy Policy or your personal information, please contact us:

• Email: support@aesthetiq.app
• Website: https://aesthetiq-lab.com
• App: AesthetIQ Lab – in-app support or help section (if available)